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Installation
Installing our directory systems is simple using our component system. The directory can easily be installed by property staff into security desks, walls, or free-standing enclosures.
In all cases the system must have access to an electrical source and will usually need a network connection.
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ADA Compliance
Yes, all TouchSource directories are ADA compliant for wheelchair access.
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Size
We have many installation options available including free-standing kiosks, desktop directories, surface-mounted cabinets, and flush-mounted or partially recessed enclosures. We can help you replace on outdated directory or utilize any space you require by creating a custom-sized enclosure to meet your needs.
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Component Systems vs. Panel PCs
Some of our competitors use all-in-one computer and monitor systems. Unfortunately, when one component fails you must remove the entire unit to have it serviced. At Directory Solutions we use component systems, which enable us to choose the best and most reliable individual components for your directory. Also, should you experience an issue, the components can be swapped out on-site in under 10 minutes.
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Updating
Web-based updating has some great advantages, including:
- Any computer with Internet access can be used for updating
- Multiple tenant lists can be maintained by a single person, for example, in the case of a multiple building office park
- The data is backed up nightly on the Directory Solutions web server. No more worries about losing the tenant data and having to start from scratch.
To take advantage of our web-based updating feature you'll need to bring an internet connection to each directory.
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Other Building Information
In addition to offering the expected lists of companies and individuals, our directory also makes other information available. Standard with the system are options for displaying leasing and property management information, as well as local area amenities. The area amenities can include business services on site, restaurants in the area, shops and other convenience services for visitors to the building. The list of amenities can be provided as a service by the property manager, or space on the amenities list can be sold to local businesses, helping generate additional revenues. A TouchSource system may also feature site maps, wayfinding, television, TSLive news and weather feed, LEED information, available space listings and more.
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Guarantee
We believe in our product and so should you. If for any reason you're not happy with our directory, simply return it to us and we'll cancel all future payments. No questions asked. That's our Total Satisfaction Guarantee. If you've purchased our system, we give you a 90-day money-back guarantee.
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Warranty
We offer an unparalleled warranty on hardware and software:
*If your system goes down, we will fix it or replace it at no additional charge.
In most cases we can ship replacement hardware within 24 hours. We'll ship you the replacement system (with your data already loaded) with a pre-addressed FedEx return label and you ship the broken unit back to us in the box the new one arrived in.
The warranty on directories purchased with an enclosure is two years. When installing one of our component systems in your own enclosure, the warranty is one year. Extended warranties are also available!
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Software Upgrades
Because most of our directories have internet connectivity, Directory Solutions can easily provide software upgrades and technical support. Using our remote access software means that when new features become available, everybody will get them.
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Graphics and Logos
Our system includes full support for high resolution graphics, photos and logos. Each company listing on the directory can include a small graphic logo for the tenant, helping to increase the company's image and brand awareness. Company logos can be offered as a complimentary service by the property manager or the logo can be added as an extra cost to the tenants. All logos must be submitted to Directory Solutions as a .jpg image, and will be scaled by us to fit the space available on the screen.
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Networking
The Directory Solutions system is completely compatible with most Windows and Novell-based networks. With the networking feature, multiple directories can be easily connected in large buildings, or in multiple building complexes.
The system supports both 10 base-T and 100 base-T thin Ethernet, allowing for wiring using industry standard CAT5 cabling, terminated with an RJ45 adapter.
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Internet Compatibility
Web kiosk interface: In addition to being able to update a tenant list through our web site, the Directory Solutions software is also compatible with web technology at the directory itself. We offer options for web access, including features such as localized weather forecasts, sports scores and stock prices of interest to your tenants. Surf restrictions prevent access to unauthorized or inappropriate web sites.
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Unlimited Names
There is no limit to the number of names that a Directory Solutions system can handle. This feature makes the system perfect for large office buildings, multi-building office parks, offices with executive suites, and offices where tenants have a large number of individual listings, such as law firms. Of course, the property manager always has the option of charging extra to tenants who exceed a certain number of individual listings.
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