At Directory Solutions, we are committed to providing our clients the very highest level of technical support. That commitment starts before the directory is even shipped, continues through the installation process, and beyond, for as long as the directory is in service. We offer a lifetime warranty on our TouchSource software with no annual software maintenance fees, as well as the longest hardware warranty in the industry. Extended warranty coverage is also available on the equipment for additional peace of mind.
Support begins with our highly experienced in-house technical staff and extends through a network of technicians located throughout the country. We may be reached in a variety of ways, depending on which is most convenient and appropriate for the situation. To contact technical support, please choose one of the following:
800-704-3458, Option 3
Monday - Friday
8:00 AM - 5:00 PM Mountain Time
(Yes, you will get a real person.)
Allows us to connect to your directory to instantly diagnose and resolve problems.
Hardware Warranty: The standard warranty on directories purchased with one of our enclosures is two years. When installing one of our component systems in your own enclosure, the warranty is one year. We also offer extended warranties to help you in smoothing out the budgeting process and in eliminating surprise expenses. If you do experience a problem with your directory while it is under warranty, we will fix it or replace it at no additional charge. After a quick diagnosis over the phone with one of our technical support staff, we can generally ship equipment within 24 hours. Replacement equipment is shipped directly to your site, along with a return label for the failed equipment. This facilitates shorter down-times and eliminates the need to pack and ship your equipment to our location. It's our mission to make sure that your directory remains up and running, and that it is promptly returned to service in the event of a failure.
Have More Questions? Please Visit Our FAQ Page.
For existing directory customers only.
Please contact technical support by phone or email
before utilizing this PC to PC Connection option.