Medical environments are often complex mazes of long corridors with bends, turns and foreign-sounding signs. Navigating these potentially overwhelming environments can be a real challenge for a visitor – especially at a time when illness, stress, and fatigue have depleted their physical, emotional and cognitive resources. There are significant benefits of adding digital wayfinding to these healthcare facilities and to providing patients and visitors with an easy way to get from point A to point B.
Being able to find one’s way with ease provides patients with a sense of empowerment and control. This in turn reduces stress, anxiety, and fear which are feelings that are known to weaken the body’s ability to heal. Studies have shown that the stress caused by disorientation can result in raised blood pressure, headaches, increased physical exertion and fatigue. A TouchSource electronic directory can easily eliminate these concerns by showing the patient a clear floor plan with an animated path to a highlighted destination.
Poor wayfinding systems in a medical facility can cause visitors to be late for or miss their appointments. A TouchSource digital directory takes an unfamiliar, complex healthcare environment and illuminates a clear, direct path for the visitor to use to get to their desired location. This is not only helpful to patients trying to make an appointment, but it also helps visitors from becoming lost and having to spend less time with patients.
People entering a hospital or medical environment may be in a wheelchair or have a disability. Getting from point A to point B might be more challenging for them and therefore a clearly defined route that is specifically accessible for their requirements is imperative. An interactive directory kiosk can show them a pathway that is individualized for their needs.
Digital wayfinding systems are critical in helping people find their way to a place of safety in the event of an emergency. An electronic wayfinding kiosk can give someone a life-saving escape route during an emergency situation.
Improve Cognitive Skills in Spatial Understanding
TouchSource interactive directories support spatial orientation and cognitive mapping. Our electronic kiosk with touch screen interaction helps visitors get their bearings and allows them to create a mental map of the route they need to take.
Improved Bottom Line
Digital wayfinding systems also make financial sense. One of the hidden costs of poor wayfinding is the loss of productivity by staff members who take time away from patient care to give directions or walk lost visitors to their destination. One study found this expense was more than $220,000 per year!
All in all, TouchSource’s user-friendly and easy-to-navigate digital directories ensure patients and visitors feel comfortable with the navigation of a medical facility from the moment they walk in the door. This not only reduces stress and frustration, it also communicates to everyone who enters the building that the facility is organized, professional and capable.
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“At first I was wary about ordering an electronic directory but after working with your support team we absolutely love them and it’s always so nice and easy to work with support from your company.”Property Manager, Cincinnati, OH
“After working with old-fashioned directory strips, I can’t believe
how easy it is to update my TouchSource Directory from my desk!”Property Manager, Seattle, WA
“I’ve been thrilled with the product. I can’t tell you how great it is to log in, type out an entry, and then have it appear. Ordering little plastic strips (that can cost an arm and a leg), getting the formatting right, getting them installed – I’ll never go back! You’ve earned a very loyal customer.”Tenant Coordinator, Washington, DC