Service and Support for your TouchSource Systems
At TouchSource, we are committed to providing our clients the very highest level of technical support for our touchscreen building directories. That commitment starts before the system is even shipped, and continues through the installation process and beyond, for as long as the system is in service. We offer warranty options on our TouchSource software with no hidden or surprise fees, as well as the longest hardware warranty in the industry. Extended warranty coverage is also available on the equipment, for additional peace of mind.
No problem. The fastest, easiest way to reach support is to log into the TouchSource Customer Portal and submit a ticket. We also can be reached at 866-476-1873.
The standard warranty on a system purchased with one of our enclosures is two years. When installing one of our component systems in your own enclosure, the warranty is one year. We also offer extended warranties to help you in smoothing out the budgeting process and in eliminating surprise expenses. If you do experience a problem with your system while it is
under warranty, we will fix it or replace it at no additional charge. After a quick diagnosis over the phone with one of our technical support staff, we can generally ship equipment within 24 hours. It’s our mission to make sure that your system remains up and running, and that it is promptly returned to service in the event of a failure.
See what else we offer
Do you know all that we have to offer?
See the full suite of TouchSource ActiveSpaces™ solutions. Learn about our engaging digital content and directories delivered on video walls, indoor and outdoor kiosks, digital wall displays, digital signage, elevator displays and conference room signs.