Service and Support for your TouchSource Systems
At TouchSource, we are committed to providing our clients the very highest level of technical support for our touchscreen building directories. That commitment starts before the system is even shipped, and continues through the installation process and beyond, for as long as the system is in service. We offer warranty options on our TouchSource software with no hidden or surprise fees, as well as the longest hardware warranty in the industry. Extended warranty coverage is also available on the equipment, for additional peace of mind.
Support for our touchscreen building directories begins with our highly experienced in-house technical staff and extends through a network of technicians located throughout the country. We may be reached in a variety of ways, depending on which is most convenient and appropriate for the situation.
The standard warranty on a system purchased with one of our enclosures is two years. When installing one of our component systems in your own enclosure, the warranty is one year. We also offer extended warranties to help you in smoothing out the budgeting process and in eliminating surprise expenses. If you do experience a problem with your system while it is
under warranty, we will fix it or replace it at no additional charge. After a quick diagnosis over the phone with one of our technical support staff, we can generally ship equipment within 24 hours. It’s our mission to make sure that your system remains up and running, and that it is promptly returned to service in the event of a failure.