Service and Support for your TouchSource Systems

At TouchSource, we are committed to providing our clients the very highest level of technical support for our touchscreen building directories. That commitment starts before the system is even shipped, continues through the installation process, and beyond, for as long as the system is in service. We offer a lifetime warranty on our TouchSource software with no annual software maintenance fees, as well as the longest hardware warranty in the industry. Extended warranty coverage is also available on the equipment for additional peace of mind.

Support for our touchscreen building directories begins with our highly experienced in-house technical staff and extends through a network of technicians located throughout the country. We may be reached in a variety of ways, depending on which is most convenient and appropriate for the situation. To contact technical support, please choose one of the following:

 

Talk to Support

866-476-1873

Monday – Friday 8 AM – 5 PM Mountain Time

Message Support

Click here to Email

Connect with Support

Direct PC to PC – Support Portal

We recommend calling before directly connecting your system.

 

Hardware Warranty: The standard warranty on a system purchased with one of our enclosures is two years. When installing one of our component systems in your own enclosure, the warranty is one year. We also offer extended warranties to help you in smoothing out the budgeting process and in eliminating surprise expenses. If you do experience a problem with your system while it is under warranty, we will fix it or replace it at no additional charge. After a quick diagnosis over the phone with one of our technical support staff, we can generally ship equipment within 24 hours. Replacement equipment is shipped directly to your site, along with a return label for the failed equipment. This facilitates shorter down-times and eliminates the need to pack and ship your equipment to our location. It’s our mission to make sure that your system remains up and running, and that it is promptly returned to service in the event of a failure.